Contact

How to contact us

Email us at [email protected].

To help us understand and respond to your request, include the page or feature involved, the URL you submitted when relevant, a description of the issue, and any error message you received. Do not send passwords, payment information, identity documents, or other sensitive information unless we specifically request it through a secure channel.

Technical support

For problems downloading or processing media, identify the source platform, the type of media, your browser and device, and the approximate time the problem occurred. Availability can depend on the source website, the media's visibility, regional restrictions, and changes made by third-party platforms.

Please do not send private links or links containing access tokens unless they are necessary to investigate the issue and you are authorized to share them.

Copyright and other rights

EzSave is intended for content that users own, are authorized to download, or may lawfully access and save. If you believe the Service is being used in connection with infringement, send a notice containing:

• Your name and contact information.
• Identification of the protected work or other right involved.
• The relevant URL or other information sufficient to identify the material and the activity you are reporting.
• A statement explaining why you believe the use is unauthorized or unlawful.
• A statement that the information in your notice is accurate and that you are the rights holder or are authorized to act for the rights holder.
• Your physical or electronic signature.

We may ask for additional information when reasonably necessary to evaluate the report. Knowingly submitting a false or misleading notice may have legal consequences.

Privacy requests

You may contact us to ask about personal information associated with your use of the Service or to exercise rights available under applicable privacy law. Describe your request clearly and identify the jurisdiction that applies to you. We may need to verify your identity before completing a request, but we will request only the information reasonably necessary for verification.

For more information, read our Privacy Policy.

Response times

We review legitimate requests as reasonably possible. Response times may vary depending on the complexity of the request, the information provided, and any deadline required by applicable law. Sending repeated copies of the same request may delay our response.